Refund & Return Policy
Refund & Return Policy for Cheers Whiskies
At Cheers Whiskies, we take pride in offering authentic, premium whiskies sourced from trusted suppliers. Every order is carefully inspected before shipment to ensure it reaches you in excellent condition.
Due to the nature of alcoholic beverages and applicable regulations, returns and refunds are subject to the policy outlined below.
Order Cancellations
Orders may be cancelled before they are processed or shipped.
Once an order has been packed, prepared for shipment, or handed to the courier, it can no longer be cancelled.
If you need to cancel an order, please contact our customer support team as soon as possible.
Returns
Because alcoholic beverages are consumable products, we generally do not accept returns for:
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Change of mind
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Incorrect product selection by the customer
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Taste preference
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Unwanted gifts
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Opened bottles
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Partially consumed bottles
Please review your order carefully before completing your purchase.
Damaged or Broken Bottles
If your order arrives damaged during shipping, we will work quickly to resolve the issue.
Please contact us within 48 hours of delivery and provide:
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Your order number
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Clear photographs of the damaged bottle(s)
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Photographs of the shipping box and packaging
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A brief description of the damage
After reviewing your claim, we may offer:
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A replacement bottle (subject to availability)
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Store credit
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A full or partial refund, depending on the circumstances
Do not discard the damaged bottle or packaging until your claim has been reviewed.
Incorrect Orders
If you receive the wrong product, please notify us within 48 hours of delivery.
We may request photographs of the received items before arranging a replacement or refund.
If the mistake occurred on our part, we will cover any reasonable shipping costs associated with correcting the order.
Missing Items
If your shipment is missing an item, contact us within 48 hours of delivery.
Our team will investigate the issue with our warehouse and shipping partner before providing a resolution.
Lost Shipments
If your package appears lost in transit, please contact us immediately.
We will work with the shipping carrier to locate your shipment.
If the carrier confirms the package is lost, we may issue:
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A replacement shipment (subject to availability), or
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A refund or store credit.
Delivery investigations may require several business days before a final decision is made.
Failed Deliveries
Customers are responsible for providing accurate shipping information.
We cannot issue refunds for orders that cannot be delivered because of:
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Incorrect shipping addresses
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Refused deliveries
- Refusal of Insurance Payments
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Failure to complete age verification
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Failure to collect the shipment
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Repeated unsuccessful delivery attempts
If the package is returned to us, additional shipping charges may apply before it can be reshipped.
Age Verification
Alcohol may only be sold to customers who meet the legal drinking age in their jurisdiction.
We reserve the right to request age verification before processing or delivering an order.
Orders may be cancelled if legal age requirements cannot be verified.
Refund Eligibility
Refunds may be approved for:
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Bottles damaged during shipping
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Incorrect products shipped by us
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Orders that cannot be fulfilled because of stock shortages
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Confirmed lost shipments
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Other situations approved by our customer support team
Refunds are not guaranteed for every request and are reviewed individually.
Refund Processing
Approved refunds will be issued to the original payment method whenever possible.
Processing times vary depending on your payment provider.
Most refunds appear within 5–10 business days after approval, although some financial institutions may require additional time.
Limited Edition and Rare Bottles
Many products sold by Cheers Whiskies are rare, allocated, or limited releases.
If a replacement is unavailable, we may offer:
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Store credit
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A comparable alternative (with your approval)
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A full refund
International Orders
International customers are responsible for understanding their country’s alcohol import laws and regulations.
Cheers Whiskies cannot issue refunds for orders that are:
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Delayed by customs
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Held by customs authorities
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Refused by customs
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Seized because of local import restrictions
Please review your country’s import requirements before placing an order.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team.
Cheers Whiskies
Email: Info@cheerswhiskies.com
Business Address:
Abilene, TX 79605, United States
We aim to respond to all inquiries as quickly as possible and will work with you to resolve any issue fairly and efficiently.
Thank you for choosing Cheers Whiskies. We appreciate your trust and remain committed to providing authentic whiskies, secure shopping, and excellent customer service.